Having trouble unlocking the helmet? Rest assured, we have examples below!
For certain Cities, we will have usable helmets attached to our e-bikes. To unlock the helmet, a code will be located at the base of the e-bike, just below where you scan the QR code.
Here is an example of where the code for the helmet can be located:
Next, insert the code to the locked helmet to release the latch. You are now ready to ride!
If you have any further questions regarding your account; feel free to contact us at firstname.lastname@example.org and one of our amazing agents will assist you!