Why is the Unlock Pass charging me?
- The Unlock Pass is our latest and greatest Spin Pass which currently only waives the $1.00 unlock fee prior to starting your ride. Please note: this pass does not prepay for any riding time. The regular per minute rate plus applicable fees and or taxes will still apply.
- Typical Spin Passes will cover the entire ride's cost, both the unlock fee and charging by the minute, so be on the lookout for this specific wording!
- This particular Spin Pass will still require a Temporary Hold fee before each of the rides as well, but again, those holds will return in full (nothing to worry about; it's a guarantee that you will receive those holds back.)
If you have any further questions or would like further clarity, feel free to contact us at firstname.lastname@example.org and one of our amazing agents will assist you!