Thank you for taking the time to report any issues with a Spin bike! It's people like you who help us maintain the bikes and ensure an affordable, accessible way for folks to get around.
How to Report:
Get in touch with us is via the "Help" button on the bottom right corner of our site. Select the "Bike Needs Repair?" option and continue to fill out all of the necessary information on the form.
Please have the bike's 7-digit license plate number handy! Other helpful details when reporting an issue with a bike is a short description of the issue and, if possible, its last known location.
If you're having trouble with the help function, you can email us at support[at]spin.pm, and we'll respond as soon as we can!
Please note that if you contact us on weekends after 6pm or after weekdays after 10 p.m., we may not be able to respond until the following day.
Still having issues getting in touch with us?
Call and leave us a voicemail at 1-888-262-5189.